Clients reviews about Harleston dental and Aesthetic Clinic

I took my girls 11 and 9 yrs to the dentist today. My girls are petrified of the dentist (bad experiences) They were very scared, very anxious and very tearful on arrival. All I can say is wow. The new dentist they have Ravi was amazing and I mean amazing with my girls as was the dental nurse (I am sorry I can't remember her name 😞 ) I have never had a dentist be so kind, so respectful, so carring, understanding and relaxing. He explained everything to them every step of the way and showed them every tool he was using before hand and explained what it was so they would not be frightened I would just like to say a huge thank you to every one this includes the receptionists as well. By the end of our visit my girls had smiles and giggles and had our next appointment booked before we left. ~ Yolanda M

I went to see dentist John Mason on Wednesday 26th June with my two children. He is the kindest, most gentle man especially as my son was extremely nervous. He put him at ease, reassured him throughout the appointment. His nurse Jenny was wonderful and they both made the experience enjoyable (for a dentist appointment). They were professional and the room is impeccably clean and state of the art. We had the same experience in reception when we were greeted by both reception staff and rebooking for future appointments was very easy. They were both kind, friendly and very helpful. The whole practice was clean, inviting and very aesthetic. I can’t thank them all enough. Well done to all the owners and staff. ~ Gemma P

I had not seen a dentist for about 5 years due to fear. But I got to a point where I had to face my fears. I saw Radu for a check up, and as suspected I needed quite a bit of treatment. I had my first treatment today. Radu was amazing, explained everything he was doing, kept checking I was ok throughout and really put me at ease to the point that I am not dreading my next appointment. If you are a nervous patient then I cannot recommend this surgery highly enough. All the staff are excellent, a warm welcome from reception, friendly dental nurse and an excellent caring dentist. I hope this review helps other nervous patients, if you are afraid of the dentist this practice is the place to go. ~ Helen L

Unfortunately I hadn't been able to visit my dentist for a while, mainly due to Covid restrictions. I walked in yesterday to make an appointment, only to find that I was no longer a client as I had not been for 2 years. However, the lovely receptionist was so understanding and although she could not make any promises, she said that she would talk to the manager about my situation & get back to me ASAP. I was so delighted when Claire phoned to say that I was back on the list & she was then able to make appointments for a check up & also for me to see the hygienist. Great service all round & highly recommended. ~ Lynne B

Having recently become a new patient at the surgery, I would like to express my gratitude and appreciation to Dr Cedric Poole for his outstanding work and pleasant, friendly manner when completing my treatment. His professionalism and calm demeanor, while working alongside each superb dental assistant, have been evident at every appointment I have attended. He is, by far, the dentist I have felt most comfortable with, and I would highly recommend him. Many thanks, Cedric! Pamela Abbott. ~ P A

We needed to see a clinician unexpectedly. The receptionist was kind and extremely well informed, so could support a worrying parent. She booked us in for first thing the following day. The clinician was kind, efficient and very clear in explaining the issue. She saw us again within the hour and resolved it by the end of the morning. I could not rate the staff at this practice any higher, exceptional service as well as being kind, thoughtful and supportive. Thank you. ~ Jen M

Having been a patient for many years and always had good service I have to say a massive thank you for the service and treatment received today , I was in dreadful pain and although I hadn’t been to the practice lately they arranged an emergency appointment within an hour of my calling and the problem was dealt with sympathetically (I am an extremely nervous patient) and professionally. Totally recommend the practice. Excellent service - thank you ~ Wendy W

My partner had his first dental appointment here today after not seeing a dentist for a while. We were greeted by a lovely receptionist named Lucy. Lucy was friendly, polite and made sure we knew of all the things they can offer to benefit us, such as payment plans. The dentist we saw was amazing, patient and thorough with the new patient dental examination and went through a treatment plan with us in all the details. 10/10 service! :) ~ Freya H

I’m not a patient at the practice but they still gave me an emergency appt on the day I phoned with a split back tooth and lots of pain. All the staff were friendly and courteous and my dentist was wonderful. Extremely reassuring, gentle and professional. I’m a nervous dental patient but she immediately put me at ease and continually checked to make sure I was ok. I don’t hesitate to recommend! ~ Sammy D

My first appointment under Harleston Dentistry, having previously been with Bupa Smile.My new dentist Anas was charming explained everything he was going to do I was very impressed. Same day had appointment with hygienist the lovely Sharon again very happy she was very thorough. Not forgetting the receptionists as usual very helpful and friendly. ~ Janet B

Brilliant dentist who fit me in for an emergency app when no other dentist would help. Staff were really friendly, I am terrified of the dentist so going with toothache when heavily pregnant I was very nervous but the staff and dentist were so kind and took their time and explained everything to me clearly. I was seen within minutes of arriving, very clean and hygienic practice. ~ Madison H

I am a patient at this surgery and i rang in at 2.15 to get a appointment and I was able to been seen at 3.40, very friendly staff, as always, was in pain with a tooth, it was removed with no discomft at all by radu who I see all the time, very gentle. Didn't feel a thing, highly recommended, he is a top dentist, thank you all the staff for being so friendly. ~ Robert A

Very good service, was so pleased that reception phoned to remind me, as I'm had forgotten, something that I never do. A new Hygienist, very pleasant and efficient, pain free and given a clean bill of dental health. So pleased to see this dentist up and running properly again. Have always been here since I moved to the Harleston area and would of been sad to lose it. ~ Denise C

Really lovely dentist. It is relatively new to us but each time my children are seen, the staff have been friendly and very thorough. Also, explaining things clearly to them after they have been seen. Reception staff have always been accomadating, especially when trying to make appointments around the children's school day. I am even thinking of moving myself there in the future. ~ Jasmin C

Always been given the best care and looked after very well at this dentist surgery by Radu and my current Dentist who are both super lovely and gentle 😊 I would recommend them completely to anyone. The reception staff are lovely and always call to remind me so I dont forget. 100% amazing service from start to finish 👏 🙌 👌 😁 ~ Lizzy P

I am a very anxious patient and have always been made to feel very much at ease. My Dentist allows for my feelings and does all she can to support me during my treatments. Always taking the time to check on me and never make the appointment feel rushed. The receptionist are all so lovely and go above and beyond to help secure appointments ~ Nicola B

I would throughly recommend this practice from reception, hygienist and dentist. All very professional and will put you at ease if you are a nervous patient. I have recently signed up to Essential Dental Plan, I find it easier to budget monthly, covering 2 visits to both hygienist and dentist. Thank you all. ~ carol t

This practice has 100% restored my confidence in going to the dentist, very patient with me, rado is the most gentlest dentist I've ever had, and has restored my confidence in going to the dentist, after years of bad experience at other practices. 5 stars is not enough more like 100. Receptionist are all lovely and friendly aswell. ~ Ann A

This is by far the best dentist I have been to, The dentist, her assistant and reception staff are so friendly and helpful. I used to be really nervous going to the dentist but since I have been going here I'm no longer nervous. Excellent service and excellent staff. ~ Kat T

Amazing experience again today, thank you to the lovely welcome from the receptionist, John is a fantastic and patient dentist, he has restored my faith In dentists after I had an awful experience elsewhere. I wouldn’t go anywhere else! Highly recommended ~ Natalie H

Posting on behalf of my Husband. Thank you for such a great service in extracting a tooth, I felt well looked after and I'm very happy with the experience, considering I've had bad experiences in the past. A very professional, honest dentist who takes pride in his work. Miles ~ Kirsty M

Reception staff are super friendly, helpful, and welcoming. Sedric the dentist has really great advice, and does a really thorough check of my teeth. The appointments don’t feel rushed and they take time to answer all your questions. Would recommend this dentist to anyone. ~ Sian S

Another visit today. It’s never a chore going - there’s always a lovely welcome from reception onwards. Personally, I feel very fortunate to have this practice on my doorstep & I can’t imagine what higher standards of care & professional expertise would look like! ~ Rachel

The care and attention given at this practice is amazing. My son needed an emergency dentist and was given a thorough assessment and treatment by one of your dentists , within a few hours of making an initial call to the practice manager. I would definitely recommend! ~ Lucy K

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